BBB Heart of Texas

Better Business Bureau – The Heart of Texas

Sales Coordinator

FLSA Status: Non-Exempt

Reports to: Ad Sales Director 

Location: Austin, TX

We are an equal opportunity employer and value diversity at our company.  We do not discriminate based on race, religion, ethnicity, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Who are you?

Are you looking for an opportunity to work for a reputable company with a positive work environment?  Better Business Bureau is looking for a Sales Coordinator to join the team.  As a Sales Coordinator, you will play a critical role in supporting and enabling the Ad Sales Team to be as efficient and effective as possible by providing a wide range of complex, high-level support. 

Who are we?

BBB serving the Heart of Texas is an award-winning organization named a top employer by the Austin American-Statesman, among the top 50 best nonprofits to work for by The Non-Profit Times, and one of the 100 best places to work in Texas by Texas Monthly.  We are a mid-sized organization committed to growth.  We take pride in our culture and our organization's achievements while also promoting a work-life balance!  Our Ad Sales team has done incredibly well, experiencing 4x growth over the last 4 years, and we are now looking for a Coordinator to join the team to help with day-to-day project management and analysis. 

About the position

  This position is a reflection and an extension of the leadership team.  Professionalism and confidentiality are vital to this role.

Essential duties and responsibilities

• Supports and enables the Ad Sales department to operate most efficiently and effectively by providing a wide range of complex, high-level support.
• Process Ad sales and renewal contracts and administer deal fulfillment, including invoice creation, payment processing, ad and agreement uploads, and updates to business records.
• Process Ad tracking and analysis, including such things as installment, renewal, sales/revenue tracking, inventory, waitlist control, and commission confirmation.  Record data to maintain historical records related to non-dues revenue.
• Compiles, maintains, and updates sales and related management reports.
• Research, prioritize, and follow up on incoming issues and concerns addressed to the Ad Sales leaders, including sensitive or confidential ones, determining the appropriate course of action, referral, or response.
• Track and update statistics utilized to measure the success of marketing efforts and their connection to sales outcomes.  Provide monthly updates to department leadership using master stats information.
• Completes various administrative tasks.

Knowledge, Skills, and Qualifications

• Superior analytical and organizational skills - Excel is a must!
• Proficient in the use of office productivity suites (MS Office, Google Docs).
• Graphic design skills are helpful.
• Excellent spelling, grammar, and written communication skills, with a high level of attention to detail in composing, typing, and proofreading materials.
• Comfortable and effective with multi-tasking while delivering solutions.
• Ability to maintain a high level of confidentiality.
• Communication and interpersonal skills of the highest level, with the ability to empower and motivate staff and justify actions taken.
• Knowledge of office administrative procedures and technology (CRMs).
• Ability to ask – and answer – meaningful and impactful questions.
• Ability to work independently and change directions as needed.
• Demonstrate proactive approaches to problem-solving with strong decision-making capability.
• Ability to apply critical thinking and be resourceful in all situations with a "can-do" attitude.
• Working knowledge of standard business processes, such as office flow and available resources.
• High level of professionalism in all forms of communication, with strong business writing skills and experience.
• Ability to motivate and communicate executive expectations while remaining respectful

Education and Experience

• High School Diploma or equivalent.
• Any equivalent combination of education and experience that provides the required knowledge, skills, and abilities.

Perks

• Flex 40-hour schedule
• Medical and additional benefits are available
• Group Rates for health, dental, and vision coverage for dependents
• Tax-free flex spending account
• 401(k) retirement plan with a 5% match and immediate vesting
• 10 paid holidays and your birthday off!